Return & Cancellation Policy

Return Policies :-

1. General Policy We want you to be completely satisfied with your purchase from our grocery and masala business. If for any reason you are not satisfied with a product, you may request a return or exchange in accordance with the terms and conditions outlined in this policy.

2. Eligibility for Returns
2.1 Damaged or Defective Products : If you receive a product that is damaged or defective, please contact our customer support within [+6262626100 / 300] days of receiving the order. We will require relevant details and supporting evidence, such as clear photos or videos, to assess the situation and process the return or exchange accordingly.
2.2 Incorrect Orders: In the event of receiving an incorrect order, please immediately return the product at your doorstep to delivery boy. & please contact immediately on provided mobile number [+6262626100 / 300].

3. Return Process
3.1 Authorization: Before returning any product to a courier person, please contact our customer support [+6262626100 / 300] & mentioned the order no of that product to request a return to the courier boy. Unauthorized returns may not be accepted or processed.
3.2 Packaging: Please ensure that the returned product is securely packaged to prevent any damage during transit.
3.3 Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to a mistake on our part, such as shipping an incorrect or damaged item. We recommend using a trackable shipping service to ensure the safe return of the product.
3.4 Condition of the Product: To be eligible for a return or exchange, the product must be unused, unopened (if applicable), and in its original packaging. Please include all accessories, documentation, and promotional materials that were originally included with the product.

4. Refund or Exchange
4.1 Refund: Refunds, if applicable, will be processed within one week of the placed order date in accordance with our refund policy, which may vary based on the circumstances.
4.2 Exchange: If you prefer an exchange instead of a refund, please specify your preference when requesting the return authorization. The support team will make arrangements for the exchange of the product with the correct item, subject to availability.

5. Non-Returnable Items For reasons of health, safety, and hygiene, certain items are generally non-returnable. These items may include perishable food products, opened or used masala products, and items with an expiry date that has passed. We encourage you to review the product description and any applicable restrictions before making a purchase.

6. 7. Contact Information If you have any questions, concerns, or inquiries related to our return policy or need assistance with a return or exchange, please contact our customer support team [+6262626100 / 300]. We will be happy to assist you and provide any necessary guidance.

Cancellation Policies :-

1. Order Cancellation
1.1 Cancellation Window : You may cancel your order within 2 hours of ordering the product. Once the order will be dispatched from allotted site or shipped to your doorstep, it can’t be cancelled unless and until, it is damaged.
1.2 Cancellation Request : To request a cancellation, please contact our customer support team and provide the relevant order details.
1.3 Cancellation Confirmation: We will confirm the cancellation request and provide further instructions or updates, if necessary

2. Refund for Cancelled Orders
2.1 Refund Eligibility : If you cancel your order within the designated cancellation window, you may be eligible for a refund.
2.2 Refund Process : Once your cancellation request is approved, we will initiate the refund process. The refund will be processed in the original form of payment used for the purchase
2.3 Refund Timeframe : The time taken for the refund to reflect in your account may vary depending on your financial institution and the payment method used. Please allow 7 days for the refund to be processed and reflected in your account.

3. Order Modifications
3.1 Modification Request: If you need to make changes to your order after it has been placed, please contact our customer support team [+6262626100 / 300] as soon as possible. We will make reasonable efforts to accommodate your request; however, modifications may not always be possible, especially if the order has already been processed or shipped.

4. Non-Cancellable Items
4.1 Perishable and Fresh Products: Due to the nature of perishable and fresh products, cancellations may not be possible once the order has been processed or prepared for shipment.
4.2 Customized or Personalized Products: Customized or personalized products may be non-cancelable once the production process has started.

5. Contact Information If you have any questions, concerns, or inquiries related to our cancellation policy or need assistance with canceling an order, please contact our customer support team [+6262626100 / 300]. We will be happy to assist you and provide any necessary guidance.